Collecting Payments with Payment Accounts

Note: This process can be replicated on mobile by following the same steps!

Note: This process can be replicated on mobile by following the same steps!

Used by thousands of businesses worldwide, all payments processed by Stripe are PCI level 1 compliant - the highest available level of security.

Stripe is free and only takes a few minutes to set up. The only costs are transaction fees which are just 1.5% + 20p per transaction. (If you are using a commercial card, this fee will be 1.9%)

On top of this, teamo makes no money from merchants so charges 1% (min 5p) on top of the merchant fee.

Head to Click on your Profile Icon > My Payments.

Tap the Payment Product and choose which Payment Method you would like to pay by e.g. GoCardless or Stripe.

Once you click Stripe, you will be bounced to a Stripe window and asked to enter your details to complete the payment.

Teamo implements the Stripe payment gateway, from the point a user enters their card they are interacting directly with Stripe. Teamo never touches their details, we just get a message from Stripe (card type and last 4 digits) so we can let the user know, we know they have a payment method available.

As a Stripe partner, Teamo is inspected by both Stripe and PCI certification to make sure they comply with all security best practices and ensures the end to end experience is fully secure and PCI compliant.

In authorising their card with Teamo they are only authorising their card for payments with the club via Teamo, a secure handshake is created with their card provider which can not be used for anything else and card details are not stored.

For a full list of Stripe-supported countries, head over to Stripe.

GoCardless is a BACS approved bureau which provides a cheap and simple way to collect online Direct Debit payments.

GoCardless is free and only takes a few minutes to set up. The only costs are transaction fees which are just 1% + 20p per transaction, and this is capped at £4.

On top of this, teamo makes no money from merchants so charges 1% (min 5p) on top of the merchant fee.

Both! Despite what many think, Direct Debit payments can be used for one-off payments, as well as regular and recurring payments.Whilst it is not recommended for instant payments, for any teams or clubs that do not require money immediately, Direct Debit is a great option.

There are a number of advantages of using GoCardless:

• Low Cost Fees - Card transaction fees can cut into profit margins, but with GoCardless there are no cards involved so fees are just 1% + 20p, and this is capped at £4, meaning even if you are collecting large amounts, you will never be charged more than this.
• Anyone Can Pay - You do need to have a credit or debit card to sign up, just a UK bank account.
• You Are In Control - Direct Debit payments allow you to amend payment amounts and frequency at any time (with member's notified of any changes).
• Reduce Admin- Direct debit payments have been proven to reduce admin for both the sport club and their members, as the payments are automated and recurring.
• Protection - Direct Debit payments are protected by the Direct Debit guarantee. This provides members that if the money is taken in error, they can receive a full and immediate refund from their bank, no questions asked.

There aren't many, but a couple of drawbacks of using GoCardless include:

• Direct Debit payments are not instant - Direct Debits should not be used for one-off payments where an instant transfer of money is needed (see how GoCardless timings work below).
• Lack of Global Standards - Payments must be paid from a UK-UK bank. e.g. individuals with a foreign bank account will not be able to use GoCardless to pay their club.

GoCardless currently support payments in GBP, EUR, SEK, DKK, AUD, NZD and Canadian Dollars.

The time taken to process payments made via GoCardless will vary depending on whether the member has an existing Direct Debit mandate or if they're creating a Direct debit mandate for the first time. Find out more about how GoCardless payment timings work in the UK here.

Head to Manage Club > Payment Accounts.

Click Connect New GoCardless Account > Continue. You will then be bounced to GoCardless website to create your GoCardless account.

Complete all the information & enter your Team/Club Bank Account Details.

Once you have completed this, you will be bounced back to teamo and your new account will show under GoCardless Accounts.

Firstly you need to create the product. Head to Manage Club > Club Products.

Complete all the fields (you can set up instalments and concessions too) and choose whether you would like to collect payments from Stripe, GoCardless, Cash, or both!

Once you have created the product, you will be able to assign the Payment to members via the Payments Center or head to Manage Club Products > Teams Requiring Membership, and choose the teams you require payment from and set the Date you want them to be able to pay from.

Head to Click on your Profile Icon > My Payments.

Tap the Payment Product and choose which Payment Method you would like to pay by e.g. GoCardless or Stripe.

Once you click GoCardless, you will be bounced to a GoCardless window and asked to enter your details to complete the payment/set up your recurring payments.

The pending state of a payment shows that the transaction with GoCardless and your bank is currently pending. The pending process will start 5 to 7 working days before your mandate is due as show as pending in "My Payments".

This will change to a Paid state once funds have been received into the club account.

Head to Click on your Profile Icon > My Payments. Select the Card Icon top right corner > select the mandate you wish to remove. Confirm this is the correct one and then Remove.

Please ensure that you have completed the GoCardless verification. If you have not done this, you will not be able to receive payouts. If you do not do this, you will receive emails from GoCardless asking you to verify your account so search your Inbox for them.