Chats

Teamo ensures your team members can communicate in a safe, secure, and effective manner. Whether you're discussing team tactics or catching up with a teammate, Teamo provides a single, streamlined channel for all team communications. This includes:

• Individual chats
• Group chats
• Team chats

To start a chat with another team member:

1. Go to Chats.
2. Tap the New Chat icon in the top right corner.
3. Choose from the options: Individual, Team, Group, 1-2 Many, or Support.

Note: Your options may vary depending on your role within the club.

To archive a chat:

1. Select the chat.
2. Tap the chat name at the top of the screen.
3. Select Archive Chat under the list of participants.

To restore an archived chat:

1. Go to Chats.
2. Pull down the screen and select Archived Messages (just above Support chat).
3. Tap the chat you wish to unarchive, click the chat name at the top, and select Unarchive Chat.

To start a chat for an event or match day:

1. Select your team for a match.
2. Go to the fixture and select Chat just below the team sheet.

Note: You must be included in the teamsheet to create a group chat for the event.

• To add a participant: Open the group chat, tap the group name at the top, scroll to the bottom, and select Add Participant.
• To remove a participant: Open the group chat, tap the group name at the top, tap the user you wish to remove, and select Remove.

Note: You cannot add or remove participants from Team chats in the same way.

To edit the group name or photo:

1. Open the group chat.
2. Tap the group name at the top to open the Group Info page.
3. To edit the name, click the name and update it.
4. To edit the photo, tap the image and select a picture from your phone library or take a new one.

Highlight specific messages by quoting them to draw attention and provide clear context in your responses. To quote a message, hold down on the message you'd like to quote and click Quote.

Make your messages stand out with simple formatting options:

• Bold Text: Place an asterisk (*) before and after the word or phrase to make it bold. For example: *bold*.
• Italics Text: Use an underscore (_) before and after the word or phrase to italicize it. For example: _italics_.

Broadcast messages allow you to send targeted messages to groups or individuals. They appear as personalised notifications inviting replies but won’t clutter the Chats section unless a conversation already exists or the recipient responds.

Steps to Send a Broadcast Message

For Admins:

• Go to Manage Club > Send Notifications > Broadcast Message tab.
• Write your message and select the group(s) you want to notify.

For Captains/Managers:

• Go to Chats > New Chat 1-2 Many.
• Write your message and select the group(s) you want to notify.

You can personalise messages by including recipient details. For example, use !{firstName} to include the recipient’s first name.

Broadcast messages can also be sent via email. This ensures important updates are received even if members are not using the app.

• Captains/Managers: Can send to the teams/groups they manage.
• Admins: Can send to any team.

• For individual chats:
• Two ticks next to the timestamp indicate the message was delivered.
• One tick means the message was sent but not yet delivered.
• A paper plane icon means the message is currently sending.
• Tap the message and select Info for more details.
• For group chats: View who has read your message and who hasn’t.

To mute or turn off notifications for a chat:

1. Open the chat.
2. Under the contact or group chat name, select the option to mute notifications for a specific period or turn them off entirely.

To share photos, videos, or files:

1. Open a chat.
2. Select the paperclip icon in the bottom left corner.
3. Choose from GIFs, media from your device, or files (PDF format required for documents).

By utilising Teamo’s features, you can maintain a safe, organised, and efficient communication platform for your team.