Setting Up Donation Products

Accept donations from supporters through your club's app and webshop. This guide walks you through creating a donation product that appears at checkout, making it easy for members and supporters to contribute to your club.

Before setting up donations, ensure you have:

• Admin access to your club in Teamo
• Stripe Connected Account - Required to process payments
• Gift Aid Registration (Optional) - If your club is a registered charity, connect Swift-Aid to claim 25% extra on donations from UK taxpayers

On the product type selection screen, choose Donation. This creates a flexible-amount product where supporters can choose how much to give.

Fill in the donation form with the following details:

• Title - A clear, compelling name (e.g. "Support Our Youth Teams")
• Description - What the donation supports (e.g. "Help us provide coaching, equipment, and opportunities for young players")
• Suggested Amount - A default amount that donors can change (e.g. £10.00)
• Season - Which season this applies to

Tip: Keep your description brief but impactful. Tell donors exactly what their contribution supports.

This is the key step for getting donations at checkout:

1. Scroll down to the Promote section
2. Find "Available in Web Shop Checkout"
3. Turn this toggle ON

When enabled, supporters will see an "Add a donation" prompt when they checkout in your webshop.

Your donation product can appear in multiple places:

• Web Shop Checkout - At checkout when buying other items
• Payment Page - On the Teamo app payments section
• Checkout Upsell - At app checkout for other purchases
• Newsfeed - As a promoted post to all members

Best Practice: Enable only ONE donation for Web Shop Checkout to avoid overwhelming supporters with multiple asks.

If your club is a registered charity, you can claim an extra 25% on donations through Gift Aid.

To set up Gift Aid:

1. Go to Manage Club > Payment Settings
2. Find the Gift Aid / Swift-Aid section
3. Enter your charity registration details
4. Connect your Swift-Aid account

When Gift Aid is enabled, donors see an "Add Gift Aid (+25%)" checkbox. If they're UK taxpayers, they can tick this to boost their donation at no extra cost to them.

What's the difference between donations and fixed-price products?
Donations have a flexible amount - supporters enter any value. Fixed products have a set price.

Can I have multiple donation products?
Yes, but enable only one for Web Shop Checkout to keep the experience simple.

Why isn't Gift Aid showing for donors?
Check that Swift-Aid is connected and your charity is registered. Donors who've already registered won't see the form again.

What makes a good donation description?
Focus on impact. "Your donation helps provide coaching and equipment for young players" works better than "Please donate to our club".