Merchandise Products

Club Merchandise

Managing and promoting club merchandise is now easier than ever with Teamo! Merchandise products join memberships, match fees, training fees, and social event tickets as another essential aspect of club management—all streamlined in one place.

With Teamo, you can set up merchandise products, promote them, process orders, and track fulfillment efficiently. Here’s how it works:

Setting Up Merchandise

Create a Merchandise Product:

Go to Club Products > Create Product > Select ‘Other’.
Fill in the product details as you would for any other product.

Add Media:

Upload up to 5 images to showcase the merchandise.
Drag and reorder photos to determine the display order.

Customise Options:

Use Concessions to add size or colour options.
Define variants like sizes (Small, Medium, Large) or colours for better customisation.

Set Promotion Locations:

Choose where the merchandise will appear:
Newsfeed
Payments Page (below invoices)
Checkout Area (as an optional add-on to a basket)

What Members See

Members will see merchandise based on your selected promotion locations.
On the Newsfeed, merchandise blocks will appear alongside match scores, posts, or updates.
Members can click to view product images, scroll through media, and check size or color options before purchasing.
Once purchased, the item will appear in their Purchase History, alongside other payments like match fees or memberships.

Assigning Merchandise

From the Homepage:

Select the + (plus) icon > Choose Payment Request > Select Merchandise.
Pick the product, assign a size (if applicable), and select the recipient.
Indicate whether the item has already been received.
An invoice will then be generated.

From Team Payments:

Navigate to Team Payments > Merch.
Follow the same steps as above to assign items.

Tracking Merchandise Orders

Admins and Managers can track merchandise orders through the Team Payments section. Navigate to the Orders tab, which is organised into three categories:

Ordered:

The member has clicked "Pay," but payment hasn’t been completed (e.g., no saved card or no linked payment account).
The unpaid invoice will appear in the member’s payment section.

Paid:

The product has been paid for but not yet delivered to the member.
Mark the order as Fulfilled once delivered.

Fulfilled:

The member has both paid for and received the item.
This tab provides a history of fulfilled orders.

Admins can filter orders by team or club section for easier management.

What happens if a member doesn’t complete payment for an item?

The item will remain in the Ordered tab with a Not Paid label. Members can revisit their Payments tab to complete the purchase.

Can I add multiple variants to a merchandise product?

Yes, use Concessions to create options like size and colour. Each variant will appear for members to choose during checkout.

Where can I promote merchandise to members?

Merchandise can be promoted on the Newsfeed, Payments Page, and at the Checkout Area as an add-on.

How can I track fulfilled orders?

In the Fulfilled tab, you’ll see a list of all completed orders, showing who has paid and received their merchandise.

Can members see their purchase history?

Yes, all purchases, including merchandise, appear in the Purchase History section under Payments.

How often is the merchandise order status updated?

Order statuses are updated in real time as payments are processed and items are marked as fulfilled.

Teamo - Club Management Made Easy