Customer Story: Wilmslow Hockey Club

Wilmslow Hockey Club has seen sustained growth over the last decade and now runs 10 adult teams, 3 junior teams and a thriving U11 section. With over 400 members, parents, social members and umpires, the administrative load on the committee and team captains was becoming unmanageable.

In particular, collection of match fees and membership subscriptions was proving a real challenge. Our old membership system did not offer online payments or a member app, meaning we simply couldn’t collect all the membership and cash match fees due – leaving a huge hole in our income. Our primary objective for a new club management system was to maximise collections of membership and match fees due. 

We reviewed several options but selected Teamo as it offered the best combination of features and value for money for a club of our size. The ability to collect membership and match fees in the app has been revolutionary: our collection rate for membership is 100% and for match fees is 99.2%!! And we know exactly who owes the tiny amount outstanding! We have also found Teamo to be invaluable in selling tickets for social events, social hockey, sweepstakes, raffles etc – with no more spreadsheet trackers, checking the bank statement or dealing with cash payments. Teamo has made a huge improvement to our member’s and parent’s experience of the club – as we use Teamo for fixtures, training, player availability, selection, results, events, team chat and even club emails and push notifications. No more team sheets in spreadsheets or emails to circulate them!

We are now looking forward to deploying Teamo as our club website and building on the core club management features in Teamo.

Our secretary, who led the project commented:

“We had a very positive experience implementing Teamo with excellent support from Teamo themselves. The app and backoffice tools are functionally rich and are designed specifically for team sports and clubs like our own. Our members have readily adopted the new app without any training and it’s working really well. Our treasurer is delighted with the payment collection rate and transparency – Teamo has more than paid for itself this season. In fact, we collected more match fees by the mid-point of this season than we had ever collected in a whole season before! How did we ever manage to run a club without Teamo?!”

Jim Garside 19th May 2022