Telford and Wrekin Hockey Club


powered by



Telford and Wrekin Hockey Club treats the welfare of all those playing at the club with utmost importance and have a Welfare team that works across the whole club.

Everyone in hockey has a responsibility to safeguard and protect young people. The role of the Welfare Officer is primarily to promote good practice in their respective parts of our hockey club, to be a named point of contact for young people, parents/carers, coaches and volunteers, and to understand England Hockey’s reporting procedures in case a concern is raised. 

Telford and Wrekin Hockey Club has welfare officers available to players and parents, in the event of an incident that they are concerned about.

If you have any concerns about safeguarding or wish to report something to the club please see contact details below.

If you would like any further information from England Hockey regarding their safe guarding good practice or have a concern to report to them please email 

You can contact each officer from here. Please click on the officers name to open up a secure message page.

Everyone in hockey has a responsibility to safeguard and protect young people. 

The role of a welfare officer is primarily to promote good practice within our club, to be a named point of contact for young people, parents, coaches and volunteers and to understand England Hockey’s reporting procedures in case a concern is raised.

The information below outlines the role, and skills and knowledge to look for in a welfare officer. 


  • To be the first point of contact for staff, volunteers, parents and young people where concerns about welfare, poor practice or child abuse are identified.
  • Implement the club’s reporting and recording procedures.
  • Promote the club’s best practice guidance/code of ethics within the club.
  • Assist the club to fulfil its responsibilities to safeguard young people.
  • Assist the club to implement its child welfare implementation plan.
  • Assist volunteers in keeping their certificates and qualifications up to date.
  • Sit on the club’s management committee
  • Ensure confidentiality is maintained.
  • Promote anti-discriminatory practice.
  • Be the first point of contact with the England Hockey Lead Child Welfare Officer
  • Maintain contact details for local social services, police and the Local Safeguarding Children Boards (LSCB) in case of an emergency.


  • Own club’s policy and procedures related to safeguarding and protecting young people.
  • Own club’s role and responsibilities to safeguard the welfare of young people – boundaries of the club welfare officer role.
  • Knowledge of the England Hockey’s Safeguarding and Protecting Young People in Hockey Policy & Procedures
  • Basic knowledge of roles and responsibilities of local statutory agencies (social services, police and Local Safeguarding Children Board).  This can be gained through training. The Welfare Officer should have full contact details for their local agencies.
  • Awareness of equalities issues and child protection.
  • Basic knowledge of core legislation, government guidance and national framework for child protection – This can be gained through training


  • Approachable
  • Child focused
  • Basic administration
  • Basic advice and support provision
  • Communication
  • Maintain records
  • Ability to promote organisation’s policy, procedures and resources
  • Interpersonal

Telford and Wrekin Hockey Club believes that all young people have the right to be safe and enjoy their involvement in hockey and is committed to promoting the welfare of all young people in our sport to protect them from harm alongside the hockey family. In this instance, a young person is defined as anyone under the age of 18.

England Hockey have created a safeguarding young people policy and are actively aiding affiliated hockey clubs and associations in adopting and implementing their own policy. Safeguarding advice and support is also provided through the England Hockey Ethics and Welfare Team for anyone who reports concerns about the welfare of a young person.

England Hockey’s safeguarding young people policy is named SafeD. This policy covers the commitments of those who created and adopt the policy, how to recognise poor practice and abuse, how to report safeguarding and welfare concerns, useful contacts and provides links to templates and further guidance. All hockey clubs, areas and individuals are bound to this policy, regardless of their role or whether they have links to young people. All hockey clubs and areas should adopt SafeD and have their commitment to it available to view for all current and prospective members.

Telford and Wrekin Hockey Club has adopted, and is committed to the England Hockey SafeD policy.

  • EH_Safeguarding_Protecting_YP_Policy

To view the England Hockey SafeD Good Practice when working with Young People document please click on the link below.

Telford and Wrekin Hockey Club has adapted and implemented the England Hockey ‘Young People playing in Senior Teams’ Guidance. A link to the guidance can be found below.

  • Juniors_in_Senior_Teams_Guidance_-_Sept_2016.pdf

Welcome to Telford and Wrekin Hockey Club’s guide to parents.

The Hockey Club is committed to creating and maintaining a safe and positive environment for all young people involved in hockey; we embrace and apply the framework and guidelines set by England Hockey to make sure we are using the most up-to-date and appropriate process to look after our Junior Players.

What can you expect from the club?

  • A friendly welcome, an opportunity to meet new friends play and watch hockey
  • Opportunities for your child to have fun and develop their game as much as they want to
  • A safe environment
  • Qualified coaches and responsible volunteers
  • Relationships based on trust, honesty and respect where your child is valued and listened to
  • Your child’s welfare and safety is paramount
  • Club members will recognise your child’s rights, whatever your age, gender, culture, ability, language, religious belief, racial origin, and/or sexual identity
  • Opportunities for you to get involved in the club Safeguarding and Protecting Young People / Child Protection Policy and Complaints Policy are available for you on request 
  • Clear lines of communication with you about your child, fixtures, training and events
  • If you child is playing in a senior team, please be aware that travel is usually via a shared car agreement with senior club members and that they will be entering changing rooms with the rest of the squad.

What does the club expect from my child?

  • To adhere to the club’s and England Hockeys codes of conduct

The club does expect you to….

  • accompany your child to and from the Astroturf for training, and the designated drop-off and collection point for matches – PLEASE do not just drop them off in the car-park, as you will have no guarantee that the session for that day is definitely on, or that the coaches are there to look after your children (as they may have been unavoidably detained for some reason).
  • Adhere by the club rules and codes of conduct
  • Register your child on the club website (by registering yourself) AND MAINTAINING ALL REQUIRED EMERGENCY CONTACT DETAILS AND MEDICAL INFORMATION that the club should know about – it is YOUR RESPONSIBILITY to ensure it is up to date on the website, as this is the source the club will use for its most up- to-date information
  • Be aware that the club and its coaches only expect to look after the wellbeing of your child whilst they are on the Astroturf training/playing – at all other times they are YOUR responsibility.

The club will expect you to….

  • ensure that your son/daughter is dropped off and picked up promptly from training
  • accept the guidance that coaches provide and umpire’s decisions within matches
  • use correct language at all times
  • never force your child to participate.

The Club would like you to…

  • become involved in the club as much as possible. This provides your child with the support to enjoy their hockey
  • feel able and willing to take on a volunteer role within the club
  • ensure your plays within the rules of the game
  • encourage fair play
  • encourage your child to recognise good performance, not just results


  • The club will need to ensure they can contact if required, so they should ask you for your contact details.
  • It is part of the hockey philosophy that you are involved in your child’s interest. Please ensure that you build a relationship with the coach and support the club where possible
  • Communication is two way and if you have any questions or concerns about your child’s participation in hockey please talk to his/her coach.

What do I do if I am concerned about my child’s safety, well-being or behaviour?

  • Club has a team of Welfare Officers – contact details on our website
  • Please ask to speak with them and explain you concerns
  • All concerns will be taken seriously and investigated
  • All concerns will be treated in the strictest confidence, with only the people who can help the situation becoming involved if required

If you have any questions or queries please get in touch with any captain or committee member or come and speak to a member of the coaching staff before, during or after training.

Telford and Wrekin Hockey Club is committed to creating and maintaining an environment in which everyone involved in hockey are free from bullying. The Hockey Club is also committed to ensuring that concerns relating to bullying of anyone in hockey are taken seriously and acted upon swiftly and appropriately.


  • Anyone acting for, or on behalf of, Telford and Wrekin Hockey Club should have an understanding of what bullying is, and act in accordance with England Hockey’s anti- bullying policy (EH Anti-Bullying Policy).
  • Bullying of any kind is not acceptable in hockey and should not be tolerated by anyone within the Hockey Club.
  • The Hockey Club promotes a telling culture and anyone who knows, or suspects, that bullying is happening must take the matter seriously and report it to either the club’s Welfare Officer, Club Captain or Chair.
  • All incidents or concerns of bullying must be acted upon swiftly.


England Hockey is strongly committed to ensuring the safety and integrity of hockey and all those who participate in the sport. To ensure the continued safety of all members, England Hockey require data of injuries sustained across the sport so that trends can be identified and reported to both England Hockey’s Board and the International Hockey Federation (FIH). It is imperative that England Hockey collects this data in order to influence rules changes and improve the safety of the sport.

Injury Reporting Policy

This Policy relates to the recording and reporting of injuries sustained during hockey activity by any member of a club or association affiliated to England Hockey.

In order to collect meaningful data, England Hockey require clubs/associations to complete the England Hockey online ‘Injury Monitoring Form’ following injuries sustained that require one or more of the following:

  • Treatment from a first aid specialist (e.g. Team doctor/ first responder)
  • Hospital treatment
  • Subsequent visit(s) to a GP

England Hockey’s online ‘Injury Monitoring Form’ can be found at.the link below.

Please complete the form for any injuries sustained which meet one or more of the criteria outlined above.

All clubs/associations have a responsibility to record injuries using accident report forms/accident books. Accident reports should be stored for a minimum of 10 years or until the individual is 25 years old. All personal information should be processed, stored and retained in accordance with both the Club’s Privacy Notice and GDPR.

In the event of an injury, insured clubs/associations will be liable for the actions of its members. Please note that from September 2021, clubs/associations are required to meet the minimum standards for insurance, as outlined by England Hockey.

First Aid and Young People (U18)

All hockey clubs have a duty of care towards young people in the sport. It is essential that a young person’s parent or guardian is informed of any injury a child sustained whilst participating in hockey activity. Clubs/associations should ensure that the individual(s) responsible for the delivery of hockey activity have access to relevant medical information and that parent/guardian contact details are readily available in case of an emergency for all junior players and stored in accordance with all relevant data protection legislation.

Non-Compliance with England Hockey’s Injury Reporting Policy

England Hockey takes the safety of its members extremely seriously and for this reason, members’ commitment to Safe Hockey has been included as a condition of affiliation. In the event that a member club/associations fails to complete England Hockey’s online ‘Injury Monitoring Form’ for any injury which meets the criteria outlined in England Hockey’s Injury Reporting Policy, or fails to comply with the terms of affiliation relating to Safe Hockey, England Hockey reserves the right to review the affiliation status of the club/associations in question and/or consider disciplinary action.

Photography Guidance

Please see below the advice and guidance published by England Hockey.


Positive images of young people enjoying hockey are essential to promote the sport and a healthy lifestyle. Parents/carers want to celebrate the achievements of their children through photographs and recorded images. Use of recorded images can also be a valuable coaching aid. England Hockey is committed to providing a safe environment for all young people and it is therefore committed to ensuring that all necessary steps are taken to protect young people from the inappropriate or uninformed use of their images in resources and media publications, on the internet, and elsewhere.

Photographic and recorded images can also be used as a means of identifying young people if accompanied by personal information. Additionally, images can be used or adapted for inappropriate use. This includes any device that is equipped to capture and record images (e.g. digital camera, video recorder, mobile phone, tablet etc) both live and delayed.

Guidance for implementing good practice on taking and use of photographic and recorded images

A clear statement should be written, publicised and promoted for all hockey activities, which includes ‘the interests and welfare of young people taking part in hockey is paramount’.


Written consent to take and use images should be obtained from the player and parents/legal guardians.

If the player is named, avoid using their photograph that enables the image and name to be linked.

If a photograph is used, avoid naming the player.

NEVER publish personal details (email addresses, telephone numbers, addresses or other information relating to the location) of a young person.

Only use images of players in suitable dress.

Focus on the activity rather than a particular young person and where possible use photographs that represent the broad range of young people taking part in hockey. This might include:

– boys and girls

– ethnic minority communities

– young people with disabilities

Ensure that images reflect positive aspects of young people’s involvement in hockey.

The simultaneous streaming of images onto a website is not recommended. Delayed streaming also provides the opportunity for editing of inappropriate clips.

Guidance for Taking and Using Photographic and Recorded Images of Young People

In particular, this can guard against the possibility of an image of a young person. Subject to legal restrictions appearing on a website.

All access to images should be restricted. It is recommended that where images are acquired for distribution, including commercially, access to them is by individual registration.

Reasonable measures should be taken to ensure that the information stored is secured against malicious access, either internal or external e.g. hackers or malicious code.

Any concerns regarding inappropriate taking or publishing of photographic or recorded images must be reported to the Welfare Officer.


In addition to the good practice in taking and publishing images of young people, the following is recommended:

A registration system is used for individuals wishing to take photographic or recorded images, individuals should register where any device is being used (this includes mobile phones). Ideally individuals should provide formal identification e.g. driving license.

Registration should include a question as to how the images will be used after the event i.e. personal family use, club website, social networking etc.

Where a mobile phone camera is being used, the ‘audible sound’ of an image being taken should be used.

Issue the registered photographer with clear identification that must be worn at all times. It is advisable to ensure that where regular events occur, the identifying label is changed to prevent unofficial replication.

Public information. The specific details concerning photographic/video and filming equipment should, where possible, be published prominently in event programmes and must be announced over the public address system prior to the start of the event. In addition or where a public address system is not in use, it is recommended that notices regarding the event’s photography registration policy are displayed prominently.

Sample recommended wording is:

In line with the recommendation in England Hockey’s Safeguarding and Protecting Young People Policy and associated good practice, the promoters of this event request that any person wishing to take photographic or recorded images should register their details with XXXXX(who) at the XXXX(place) before carrying out any such activity. The organiser reserves the right to challenge and report anyone they deem to be taking inappropriate images.


Prior to the event, the individual should be screened as you would any other employee or volunteer for their suitability. Proof of their position as a professional photographer should be requested.

Provide a clear brief/training about what is considered appropriate, in terms of picture content and their behaviour around the players.

Guidance for Taking and Using Photographic and Recorded Images of Young People

Supervision and monitoring of the photographer maybe required.


– they are aware that the photographer will be wearing identification

– you have received their consent to both the taking and publication of photographs.


Allow unsupervised one-to-one photo sessions at events

Allow photo sessions outside of the event or at the player’s home.


Ask the individual who they are and why they are taking photos/recoding images without having registered.

Any concerns should be reported to the Welfare Officer.

If the individual becomes abusive or aggressive, when being questioned, report to the Police.


Written consent should be obtained from the player and parents/legal guardians to take and use images.

Players and their parents/carers should be aware that this is part of the coaching programme and clear of the purpose of filming as a coaching aid.

In a competition environment, you should inform the opposition of the intent to use recording equipment and its purpose, before competition starts.


1. If a player is named, avoid using their photograph.

2. If a photograph is used, avoid naming the player. NEVER publish personal details such as telephone number or address.

3. Ensure those featured are appropriately dressed.

4. Represent a broad range of young people in the shot rather than focus on individuals.

5. No consent, No photo!

The matrix below demonstrates the safeguarding training required or recommended for roles within the club.


DBS Check

EH Online Safeguarding Course

ScUK Safeguarding & Protecting Children / SPC2 workshop

Time to Listen (TTL)





Welfare Officer





Head of Junior Development





Committee Member




Parent volunteer




Lead Coach












Team Captain/Manager




Our Partners

England Hockey
England Hockey
members nameclub role
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thanks for your message!

We will do our best to get back to you as soon as possible.